FAQs

What type of wax do you use?

We use 100% pure soy wax in all our candles. Soy wax is made from soybeans, which means unlike its competitor paraffin wax, soy wax is better for the environment. With soybeans being a natural ingredient, it means that soy wax is sustainable and renewable, thus reducing the impact on the environment. Working with soy wax also has many other benefits.

Soy wax has a lower melting temperature compared to other waxes which means that it burns slower. Soy wax also burns cleaner allowing you to enjoy the scent for longer as the fragrance is released gradually.

Are your candles vegan friendly?

Yes. We use only the finest soy wax which is 100% vegan friendly and does not require any animal products in its production.

Can your jars be repurposed?

Yes they can. We recommend thoroughly cleansing the inside of your jar with warm, soapy water. As our jars are externally coated matte black, please try not to get the outside wet as this could effect its performance.

What are your fragrances made from?

We only use premium fragrance oils. Fragrance oils are man made and we source our oils from the UK. 

Are you able to support wholesale orders?

Unfortunately, we cannot support wholesale orders at the moment.

Can my order be gift wrapped?

Hopefully soon, but at present we don't have a gift wrapping service.

Where do you ship to?

We currently only ship to addresses within the United Kingdom.

How long will it take for me to receive my order?

Our candles are hand made in small batches. Orders are normally dispatched within 1-3 working days. You will receive an email once your item has been dispatched.

We use Royal Mail 2nd class Signed For (estimated delivery 2-4 working days) on all orders under 2kg and for orders 2kg and over, we partner with couriers (estimated delivery 3-5 working days).

How can I get in touch?

Have a question? Please get in contact with us at info@celonalondon.com